MHCS is available for research projects with culturally and linguistically diverse (CALD) communities in NSW. We are experienced in managing major projects, such as community surveys, consultations with groups from CALD communities, and qualitative research. MHCS has also developed good practice models in conducting focus groups in languages other than English, bilingual focus groups.

    Our approach incorporates cultural competence and sensitivity with evidence-based practice research design. Our research has provided unique insights into award winning multilingual campaigns

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    National surveys in languages other than English

    "The Dementia Collaborative Research Centre worked with MHCS on developing and implementing a national telephone survey or first and second generation Chinese, Greek and Italian Australians to explore awareness and recognition of symptoms of dementia. MHCS were invaluable partners because of their expertise and experience in translation, cultural knowledge and community contacts."

    Testimonial from Dr Lee Fay Low, University of New South Wales

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    Social marketing research to increase access to services

    MHCS in partnership with the UNSW Dementia Collaborative Research Centre (DCRC) ,the Council on the Ageing (COTA) and the Centre for Volunteering NSW, conducted a two year action research project to identify motivators, enablers and barriers to for volunteering in the not for profit sector in CALD communities.


    “The advantage of MHCS as a government service is that they always think of sustainable and practical insights that come out of the research; this research project enabled the NSW Centre for Volunteering Sector to now have a memorandum of understanding with the Chinese Australian Services Society that will ensure continued recruitment, training and management of Chinese Australians”

    Tony Frew, The Centre for Volunteering, NSW

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    Resource testing and consultations with CALD communities

    MHCS won a competitive tender with the Department of Ageing Disability and Home Care (DADHC) on the experience of CALD consumers with multilingual communication tools, resources and initiatives produced by the Department of Ageing Disability and Home Care (DADHC). Communities targeted included Arabic, Chinese, Korean, Turkish and Vietnamese speakers. This included a state-wide audit of multilingual resources on ageing and disabilities and what constitutes good practice in the development of these materials.

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    MHCS Past research projects

    • Focus groups for the multilingual men's reproductive health resource A users' guide: what every man needs to know, for Andrology Australia. Languages included Arabic, Chinese, Dari, Farsi, Greek, Italian, Khmer, Korean, Serbian and Turkish.
    • Focus testing of the Youthsafe fact sheet Helping teenagers become safer drivers for Arabic and Chinese speaking parents.
    • Project for the National Breast Cancer Centre's national breast awareness campaign. Included focus groups with Arabic, Chinese, Greek, Italian and Vietnamese women on their reactions to communication material and advertisements for the NBCC campaign, and formative research on beliefs and barriers that need to be considered for the campaign.
    • Market research and formative research for the Cancer Institute of NSW on smoking cessation and CALD communities. Included setting up a multilingual Quitline.
    • Signs and Symbols - a national audit of tools, other than the spoken word, that health systems use to address illiteracy or low literacy in Languages Other than English (LOTE).
    • Multilingual Early Childhood Resources - an assessment of information needs and use of early childhood workers among CALD communities in NSW.
    • NSW Health Survey 2002 - consultation with NSW Health on translations and bilingual interviews.
    • Evaluation of a pilot radio program to disseminate health messages on Somali Radio.
    • Telephone surveys of Chinese communities in Central Sydney (Central Sydney Health Promotion Unit) and Hurstville (South Eastern Sydney Health Promotion Unit.
    • Consultations with both service providers and CALD communities to develop a service plan for Families First initiatives in South Western Sydney. Commissioned by the Department of Community Services)
    • NSW Health Surveys - consultations on translation and interviews, in collaboration with the NSW Health Epidemiology Branch.
    • Development, implementation and evaluation of a communication strategy on Cervical Screening for Arabic, Cantonese, Korean, Mandarin and Spanish speaking women. (The NSW Cervical Screening Program)
    • Survey research on the needs for health information in the Arabic and Khmer communities
    • Formative research for the smoke alarms campaign for Arabic, Chinese and Vietnamese speakers, including focus groups and intercept surveys (NSW Health Department Injury Branch).
    • Consultation with women from 16 communities to assess resources in Languages other than English (LOTE )developed by Breast Screen NSW (Breast Screen NSW).
    • Research for the Roads and Transit Authority into the attitudes and knowledge of Croatian, Macedonian and Turkish community members to determine what information they need about motor vehicle occupant restraints.
    • Research to measure knowledge of parents from Arabic, Mandarin and Vietnamese speaking communities about child pedestrian and bicycle safety. For Kidsafe, the Child Accident Prevention Foundation of Australia
    • Community consultation project for Families First, South Western Sydney AHS
    • Evaluation of multicultural skills for health staff in South Western Sydney AHS

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