Our services
What we do | Strategic Service Plan | Translation Service | Information and advice | Research services | Communication services | Campaign and Events | Audiovisual resourcesMulticultural Communication provides a number of services to health professionals working with ethnic communities, including information and advice on appropriate ways to communicate with people of culturally and linguistically diverse (CALD) backgrounds. We answer enquiries about all aspects of multicultural communication and provide consultancy services, including communication and social marketing campaigns targeting people from CALD backgrounds. We also provide advice to other agencies and workers undertaking research with CALD communities. We provide strategic advice to NSW Health, and handle enquiries from health staff about all aspects of multicultural communication.
What we do
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Provide advice to NSW Health staff and other agencies and workers undertaking research with Culturally and Linguistically Diverse (CALD)communities.
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Provide strategic advice to NSW Health, and handle enquiries from health staff about all aspects of multicultural communication.
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Manage a multilingual website with more than 450 publications on health in a wide range of languages. New publications are added regularly. All multilingual resources are endorsed by NSW Health, and there are links to other sites which have multilingual health information.
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Produce multilingual health resources, as well as Guidelines, Protocols and Policies for staff working with multilingual information,
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Undertake research, communication and social marketing campaigns targeting people from cultural and linguistic diverse backgrounds.
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Produce Polyglot, a quarterly newsletter for staff working in the area of multicultural health
Strategic Service Plan
Copies of the current and past Strategic Directions Plan for the NSW Multicultural Health Communication Service can be found below:
Translation Service
Information and advice
Multicultural Communication can:
- advise on appropriate ways to communicate with CALD communities taking into account cultural issues
- answer enquiries on multilingual information and where to obtain existing materials
- advise on production of multilingual health resources, including translated materials and use of accredited translators
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Please note that MHCS cannot advise on personal health problems. If you require personal advice, you will need to consult your doctor, hospital or community health centre. |
Research services
Communication services
The MHCS has expertise in developing communication strategies, campaigns, resources and products specifically targeted to CALD communities in NSW. We are able to organise health promotion, education and information services, audio and video production, the development of print resources, and distribution networks.
Our advantage is our special knowledge of CALD communities, including their media and demographic details. We are skilled at judging the reception of products by these communities. We use niche marketing and work with ethnic broadcasters, community workers, interpreters and translators. Further, we have a sound knowledge of distribution networks and, if necessary, can blitz the ethnic media with press releases to spread a message within 24 hours.
Campaign and Events
The Multicultural Health Communication Service has expertise in developing communication strategies, campaigns, resources and products specifically targeted to CALD communities in NSW. We are able ot organise health promotion, education and information services, audio and video production, the development of print resources, and distrbution networks
see our campaigns and events
Audiovisual resources
MHCS has extensive experience in the planning and development of a range of multilingual audiovisual resources whether it is for a specific event or as part of a broader communication plan.
In addition, MHCS can also arrange for checking and community consultations to ensure that the audiovisual resource are linguistically accurate and culturally relevant to your audience.
With extensive CALD community and media networks, MHCS can also work to develop a marketing and distribution plan for your audiovisual resource.
MHCS work in developing audiovisual resources has been recognised by industry bodies.
Some examples include recognition from ( The Australian Institute of Translators and Interpreters ( AUSIT), excellence award for developing guidelines in adapting radio commercials http://www.mhcs.health.nsw.gov.au/award/ausit.asp
See also :
List of audiovisual resources that have won awards http://www.mhcs.health.nsw.gov.au/award/crc.asp
List of Audiovisual resources on MHCS website: http://www.mhcs.health.nsw.gov.au/publicationsandresources/audioandvideo/audiovideo.asp
Contact us
email: mhcs@sesiahs.health.nsw.gov.auphone: +61 (0)2 9816 0347
fax: +61 (0)2 9816 0302