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Health Care Complaints

Title	Code of Conduct for unregistered health practitioners
Publication no.	DOH - 8285
Last update	27/09/2010
Summary	Poster explaining code of conduct for registered and unregistered health practitioners.
Languages	Arabic (pdf), Chinese Traditional (pdf), English (pdf), Greek (pdf), Indonesian (pdf), Italian (pdf), Korean (pdf), Spanish (pdf), Tamil (pdf), Thai (pdf), Vietnamese (pdf)

Title	Complaint form – Concerns about health care providers
Publication no.	DOH - 8590
Last update	10/12/2009
Summary	A form for people who wish to lodge a complaint about health care providers, such as hospital, medical centres, doctors, or nurses with the independent Health Care Complaints Commission.
Languages	Arabic (pdf), Chinese Traditional (pdf), Chinese Simplified (pdf), Croatian (pdf), English (pdf), Filipino (pdf), French (pdf), German (pdf), Greek (pdf), Hindi (pdf), Indonesian (pdf), Italian (pdf), Korean (pdf), Macedonian (pdf), Polish (pdf), Russian (pdf), Serbian (pdf), Tamil (pdf), Turkish (pdf), Vietnamese (pdf)

Title	Concerned about your health care?
Publication no.	DOH - 8585
Last update	10/12/2009
Summary	Information on what people can do when they are concerned about health care providers, such as hospital, medical centres, doctors, or nurses. The brochure also explains how people can make a complaint to the independent Health Care Complaints Commission.
Languages	Arabic (pdf), Chinese Traditional (pdf), Chinese Simplified (pdf), Croatian (pdf), English (pdf), Filipino (pdf), French (pdf), German (pdf), Greek (pdf), Hindi (pdf), Indonesian (pdf), Italian (pdf), Korean (pdf), Macedonian (pdf), Polish (pdf), Russian (pdf), Serbian (pdf), Spanish (pdf), Tamil (pdf), Turkish (pdf), Vietnamese (pdf)

Title	Conciliating your complaint
Publication no.	DOH - 8755
Last update	26/11/2010
Summary	Information about conciliation, which is a dispute resolution service offered by the Health Care Complaints Commission. It explains the process, and what people can expect as an outcome.
Languages	Arabic (pdf), Chinese Traditional (pdf), Chinese Simplified (pdf), English (pdf), Greek (pdf), Hindi (pdf), Italian (pdf), Korean (pdf), Spanish (pdf), Vietnamese (pdf)

Title	Resolve concerns about your health care
Publication no.	DOH - 8750
Last update	26/11/2010
Summary	Concerns health care complaints HCCC resolving concerns talking to provider
Languages	Arabic (pdf), Chinese Traditional (pdf), Chinese Simplified (pdf), English (pdf), Greek (pdf), Hindi (pdf), Italian (pdf), Korean (pdf), Spanish (pdf), Vietnamese (pdf)