Spring Issue 2019

Multicultural Health Week 2019

Multicultural Health Week 2019 was launched at Parliamant House on 2 September with over 160 people in attendance. Special guests included Dr Kerry Chant, Deputy Secretary, Population and Public Health and Chief Health Officer, Ministry of Health who launched the Multicultural Health Week 2019 theme: Health Literacy of new and emerging communities.

“This Multicultural Health Week, we ask health professionals working with new and emerging communities to read our new factsheets, tailored for each Local Health District. We also ask communities to access the new video, entitled “Accessing healthcare in Australia”, in over 20 languages with accompanying translated health information”, Lisa Woodland, Director, NSW Multicultural Health Communication Service (MHCS). These resources are available on our website.

Multicultural Health Communication Awards

The NSW Multicultural Health Communication Awards recognise excellence in multilingual health communication. Winners of the awards were announced during the launch of Multicultural Health Week 2019. The winner of the Patient Safety category was the Aiming for Asthma Improvement in Children Program, Respiratory Department, Sydney Children’s Hospital Network (Randwick), who produced a multilingual video resource: "Working together towards asthma improvement and zero deaths."
A list of all the winners and the award winning resources are available here.

What's new with translations?

Good news for users of MHCS’s popular “Publications and Resources” web pages. For fifteen years these pages have provided the most reliable health information in up to sixty languages available to people across NSW, Australia and the world. In October 2019 we are launching a new and improved website featuring: a fresh look; easier searching by health topic and language; and a more user-friendly experience for both visitors and resource providers. Watch this space for more details!

For help with translations contact us on (02) 8753 5000 or by email seslhd-mhcs@health.nsw.gov.au.

News and Resources

Get Healthy Service – New Chinese Coaching Resources

The Get Healthy Service has produced a suite of new resources available in English, Simplified and Traditional Chinese to support the state-wide promotion of the Get Healthy Service Chinese Coaching program. The free resources include participant brochures and health professional infographics. Multilingual participant registration forms can be found on the new website.

New resources help culturally and linguistically diverse patients understand alternatives to Emergency Departments

HealthDirect Australia in collaboration with FECCA has developed a range of free translated resources to help culturally and linguistically diverse patients to access the right health care in the right place and time. Multilingual resources include videos, posters, brochures and website content available in 6 languages.

In NSW, 25% of people speak a language other than English at home. In a health-care setting, interpreters are essential 

Health care interpreters are essential to addressing language barriers between health-care providers and consumers in Australia. Follow The Conversation's Where culture meets health series to learn more about healthcare access in culturally and linguistically diverse communities.

Prevention leaders welcome long-awaited National Preventive Health Strategy

The Australian Prevention Partnership Centre has developed a new National Preventive Health Strategy to provide framework for targeted investment in long-term prevention interventions. Health Minister Greg Hunt first announced the development of the new strategy at the Public Health Prevention Conference 2019.

Introducing the Child360 app for Parents

The Child360 app has been designed as a tool for parents to reflect on how they are going in supporting their children’s social and emotional wellbeing and identify areas where action can be taken to strengthen resilience. This new resource was developed by the Emerging Minds from The National Workforce Centre for Child Mental Health.

Forums and Training Opportunities

25 Sept 2019: Can Technology Speak my Language? The role of technology in health translation and interpreting, 2019 Forum presented by Multicultural Health Service SESLHD in partnership with South Eastern Sydney Research and Collaboration Hub (SEaRCH) UNSW. For enquiries, contact Patty Loukas: patty.loukas@health.nsw.gov.au

1-2 Oct 2019: North America Social Marketing Conference, in Ottawa, Canada. Presented by the Ottawa World Social Marketing and the Social Marketing Association of North America to showcase Social Marketing and behaviour change communication

2 Oct 2019: Insights into ageing and health for culturally and linguistically diverse clients. Register for this free forum for Community Workers and Health Staff by 23 Sept 2019. Call Milena Katz on 9382 8677 or email milena.katz@health.nsw.gov.au

9-11 Oct 2019: Federation of Ethnic Communities’ Councils of Australia’s biennial conference PURPOSE. LEADERSHIP. PROGRESS: 40 years and beyond in Hobart, Tasmania. Register to attend.

21 Oct 2019: The Social Determinants of Health Webcast Series, hosted by The Centre for Healthcare Knowledge and Innovation in partnership with Health Justice Australia and Social Futures. Register to watch the next webcast episode.

27 Nov 2019: NSW Health Interpreter and Bilingual Community Educators Forum 2019, Sydney. Register by 30 Oct 2019.


Dowell, A., et al. (2016) ‘It depends on the consultation’: revisiting use of family members as interpreters for general practice consultations – when and why? Australian Journal of Primary Health

Blay, N., et al. (2018) Healthcare interpreter utilisation: analysis of health administrative data BMC Health Research Services

Carey, G., O’Mara B. (2019) Do multilingual androids dream of a better life in Australia? Effectiveness of information technology for government translation to support refugees and migrants in Australia. Australian Journal of Public Administration

Phillipson, L. (2019) Factors contributing to low readiness and capacity of culturally diverse participants to use the Australian national bowel screening kit Australian Health Research Institute

Slewa-Younan, S., et al. (2019) Evaluation of Culturally and Linguistically Diverse teen and Youth Mental Health First Aid Western Sydney University


Welcome to this edition of Polyglot quarterly newsletter. We are constantly working on making your news as targeted and relevant as possible. If you have any questions or suggestions for future topics or campaigns, please send us your feedback and comments through email at:


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NSW Multicultural Health Communication Service
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Punt Road Gladesville NSW 2111
Website: http://www.mhcs.health.nsw.gov.au/
Email: seslhd-mhcs@health.nsw.gov.au

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