Recognising your contributions to multilingual health resources

Background to the MHCS Awards

The Multicultural Health Communication (MHC) Awards were established in 2003 by the NSW Multicultural Health Communication Service (MHCS) and are conducted biennially. The 2019 MHC Awards recognise excellence in multilingual health communication across NSW Health and Health-funded non-government organisations (NGOs).

The Winners and Finalists of the Multicultural Health Communication Awards 2019


  • NSW Health (including NSW Ministry of Health, Local Health Districts, Specialty Health Networks) staff and volunteers working with these services/programs.
  • Staff and volunteers of NGOs and services funded by NSW Health that produce multilingual health information.
  • Multilingual Health Information/resources submitted should:  
  • have been produced between 1 January 2017 and 30 June 2019
  • have state-wide relevance
  • be available in English and at least one language other than English
  • be able to be added to the MHCS website and social media platforms.
    • Volunteer of the Year/Staff member of the Year
    • The nominee needs to be a volunteer or a staff member of NSW Health or organisations/services funded by the Ministry of Health for more than 12 months (either part-time or permanent).

Multilingual Health Information Awards


  • Patients/consumers as partners - best practice in co-design of multilingual health communication with patients/community members
  • Integrated care – multilingual health communication that promotes seamless, person centered care across different health settings
  • Patient safety - multilingual health communication that demonstrates commitment to patient safety
  • Keeping people healthy - multilingual health communication that promotes good health through raising awareness of healthy choices, preventing ill health and improving the overall health and wellbeing of the community



 1)      Evidence based - How was the available evidence/literature used to develop the resource? How was/were the language/s being selected?

2)      Culturally and linguistically appropriate: How was the cultural relevance of the information ensured? What steps were taken to ensure the quality of the translation? What process was used in translating the resource?

3)      State-wide applicability: How was the information/resource distributed to the target population? How can the information/resource be utilised/accessed across the state?

4)      Health literacy: How will the resource enhance access to health services and/or programs? How does the resource reflect health literacy principles? 

5)      Co-design/collaboration: What co-design and/or collaboration was undertaken in developing the information/resource? What was the involvement of the target population?

6)      Value for money: How does the in kind and cash investment represent value of money?


Staff Member of the Year and Volunteer of the Year Awards

The Staff Member of the Year and Volunteer of the Year Awards are newly added categories of the MHCS Awards in 2019. These two Awards recognise outstanding efforts and exceptional contributions of staff and volunteers in the development of multilingual health information.



 1)      Achievement – the individual’s contribution, accomplishments and commitment to the development of multilingual health information. 

2)      Innovation and best practice – example/s that the individual has demonstrated innovation and/or best practice in the development of multilingual health information.

3)      Relationship to CORE Values – how the individual demonstrate the NSW Health CORE values of Collaboration, Openness, Respect and Empowerment?




 Judging will take place in July 2019 and the winners will be announced in September 2019. There will be one winner for each category. The winner will be announced at the Awards Ceremony which will be held in conjunction with the launch of Multicultural Health Week, on Monday 2 September 2019.  A trophy will be presented to the winners of each category and a certificate will be issued to all finalists.

For any enquiries, please contact MHCS on 02 8753 5010 or